Terms of Service
These terms govern use of the Naybourhood platform. By creating an account or using the service on behalf of a business, you agree to them on behalf of that business.
1. About us
The service is provided by NYBRHD LTD, trading as Naybourhood, a company registered in England and Wales (company number 15818462) ("we", "us"). "Customer" or "you" means the business that registers for or uses the service.
2. Business customers only
The service is for businesses only. You confirm you are acting in the course of a business and not as a consumer, and that the person accepting these terms is authorised to bind the customer.
3. Accounts and security
- Provide accurate registration information and keep it up to date.
- Keep login details confidential; each user must have their own login.
- You are responsible for activity under your workspace and users you invite.
- Tell us promptly about any suspected unauthorised access.
4. Test accounts
We may grant a test account with 50 complimentary credits. Complimentary credits have no cash value, are not refundable or transferable, do not renew, and may be withdrawn or the test account suspended where we reasonably suspect abuse, multiple accounts or misuse.
5. Paid plans
- Starter — £500 per month, 200 credits per month.
- Growth — £1,000 per month, 600 credits per month.
- Scale — £2,000 per month, 1,500 credits per month.
Prices exclude VAT unless stated. Subscriptions are billed monthly in advance and continue until cancelled. Payments are processed by our payment provider, Stripe, under its own terms. You can cancel through the billing portal; cancellation takes effect at the end of the current billing period and fees already paid are not refundable except where required by law or stated in these terms. We may change prices on at least 30 days' notice, taking effect from your next billing period.
6. Credits
- Credits are used to run buyer analyses on the platform.
- A paid plan's monthly credit allowance resets at the start of each billing period.
- Unused monthly credits do not roll over unless we explicitly state otherwise.
- Where an analysis fails for technical reasons, credits may be returned in line with platform logic.
- Credits have no cash value and cannot be exchanged or transferred.
7. Your data
You keep all rights in the data you upload or connect ("Customer Data"). You grant us a licence to host, process and analyse Customer Data only to provide, secure and support the service. Our handling of personal data in Customer Data is governed by our Data Processing Agreement, which forms part of these terms. See also our Privacy Notice.
You warrant that you have all rights, lawful bases and notices needed to upload and process buyer and lead data through the service, and that you will comply with applicable data protection, privacy and direct-marketing laws (including UK GDPR, the Data Protection Act 2018 and PECR) when using the service and its outputs.
8. Sub-processors
We may use sub-processors and service providers (for example hosting, enrichment, AI, payments and email providers) to deliver the service, as described in the DPA.
9. Scores and enrichment
Scores, enrichment and summaries are decision-support signals generated from available data and automated analysis. They may be incomplete, out of date or inaccurate. They are not financial, credit, legal or other professional advice, and must not be the sole basis for decisions with legal or similarly significant effects on individuals. You remain responsible for your decisions and for verifying information where it matters.
10. Acceptable use
You must not:
- use the service unlawfully, or to harass, discriminate against or profile people unlawfully;
- scrape, copy or bulk-extract the service or its data except through features we provide;
- reverse engineer, decompile or attempt to access source code, except as permitted by law;
- probe, attack or circumvent security, rate limits or credit controls;
- upload malware or content you have no right to use;
- resell or provide the service to third parties without our written agreement.
11. Intellectual property
We and our licensors own all rights in the service, software, scoring methods and documentation. You receive a non-exclusive, non-transferable right to use the service during your subscription. Feedback you give may be used by us freely.
12. Confidentiality
Each party will keep the other's confidential information confidential and use it only for the purposes of these terms, except where disclosure is required by law or the information is already public through no fault of the recipient.
13. Availability and changes
We use reasonable efforts to keep the service available and to schedule maintenance sensibly, but we do not guarantee uninterrupted or error-free operation and no service level is offered unless agreed in writing. Third-party services may affect availability. We may improve or change features, and will not materially reduce core functionality of a paid plan during a billing period without reasonable notice.
14. Liability
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded by law.
Subject to that, neither party is liable for loss of profits, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss. Each party's total liability arising out of or in connection with these terms in any 12-month period is limited to the fees paid or payable by the customer in that period (or £100 where no fees were payable). This cap does not apply to your obligation to pay fees.
Except as expressly stated, the service is provided without warranties, and implied terms are excluded to the fullest extent permitted by law.
15. Suspension and termination
We may suspend access where reasonably necessary to protect the service or others, where payment is overdue, or where you materially breach these terms. Either party may terminate for material breach not remedied within 14 days of notice. You may stop using the service and cancel at any time. On termination, access ends and Customer Data is handled as set out in the DPA.
16. General
These terms, with the DPA and any order or plan details, are the entire agreement between the parties. We may update these terms by notice; continued use after the effective date means acceptance. Neither party may assign these terms without consent, except that we may assign to a group company or successor. If any provision is invalid, the rest remains in effect.
17. Governing law
These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
18. Contact
NYBRHD LTD, trading as Naybourhood. Contact us through our contact page.